Frequently Asked Questions
Everything you need to know about your Salons Direct order.
How long does delivery take for professional hair and beauty supplies?
We offer Standard Delivery within 3-5 working days and Next Day Delivery for orders placed before 4pm Monday to Thursday. Please note that some large salon furniture items may require a longer lead time.
Can I return a product if I have changed my mind?
Yes, you can return unused and unopened items in their original packaging within 14 days of receipt. Due to hygiene reasons, we cannot accept returns on opened cosmetics, hair extensions, or used electrical tools unless they are faulty.
Do you offer trade discounts for licensed professionals?
Salons Direct is a trade-only supplier. Our pricing is already set at competitive wholesale rates. To shop with us, you must be a qualified professional or a student in the hair and beauty industry.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free credit options through our financing partners.
What should I do if my electrical equipment is faulty?
All our electrical items come with a manufacturer's warranty. If your item develops a fault within the warranty period, please contact our customer service team with your order number to arrange a repair or replacement.
Do you ship internationally?
Currently, we primary ship to the UK and Ireland. Specific shipping rates and delivery times for international orders are calculated at checkout based on the weight and destination of your parcel.